Training

The following training courses are a sample of those offered by Enable Workplace Consulting to enhance the skills of individuals or groups of staff in the workplace. They can be tailored from lunchtime, through to half day, single day or two day workshops, depending on the needs of your organisation. The courses can be conducted at your workplace, or at a venue that we arrange.

Anti-Bullying and Harassment in the Workplace

Develop the confidence and skills to be able to prevent bullying in your workplace and to be able to handle any allegation proactively while protecting your staff and reputation.

Topics include:

Recognising bullying and how it is different from reasonable management action
Legislation including changes from January 1 2014 and the obligations they impose on managers and staff
Understanding the contribution of individual and group factors that give rise to bullying behaviour
Practical strategies to minimise conflict and promote productivity
Taking appropriate steps if bullying is occurring

Negotiation Know-How

Everyone needs to negotiate each day. This course skills the participants in specific strategies to use in their professional career, which can also be helpful in personal relationships.

Topics include:

win-win outcomes
five stages of negotiation
understanding different perspectives
the types of power
tips and techniques.

Leadership Power

Do you lead or just manage? This course is designed to enhance your skills to lead others in achieving your business goals and objectives. Topics include:

leadership styles
empowering good decision making
dealing with mistakes
effective delegation
leading change

Conflict Resolution

Learn how to turn workplace conflict into positive outcomes for your team. This course will address skills and strategies to change the focus from problem oriented to successful ideas to drive business solutions.

Topics include:

understanding the nature of conflict
sources of conflict
understanding individual and group aims
risk management while working on solutions
seeing the ideas in the situation
managing difficult individuals and personalities.

Personal Productivity and Effectiveness

Success is influenced by interpersonal communication and management skills. This course focuses on areas that are within the control of every individual

Topics include:

effective time use
time management systems that work
how to become more assertive
achieving work-life balance
personal action plans

Etiquette Excellence

Having the confidence to act appropriately in different situations assists your ability to network effectively and achieve your business goals.

Topics include:

Professional introductions
Top tips to build rapport and make contacts
Expected courtesy and manners in business
Meeting protocols
Embracing gender and cultural awareness

Assisting Individuals in Crisis & Group Crisis Intervention (GRIN)

Training Length: Three Days

This training (usually two courses of two days each but delivered as a three day course due to the accreditation and experience of the trainers) is to assist participants to respond effectively to incidents and crises and to support people in the community, their colleagues and the organisation in the most appropriate way. It focuses on both individual and group processes and is useful for all staff and particularly those in any peer support role within workplaces.

Course content includes

Crisis Intervention and CISM terminology and background
Introduction to Psychological First Aid
Crisis communication skills
Psychological and behavioural reactions to critical incidents and approaches to people in crisis
Crisis Management Briefing (CMB)
Rest, Information and Transition Services (RITS)
Immediate Small Group Support (ISGS)/Defusing
Powerful Event Group Support (PEGS)/Critical Incident Stress Debriefing
Stress Stocktakes
Resilience/wellbeing sessions and associated strategies
Values, ethics and practice standards; and
Post traumatic growth/Self care

Strategic Response to Crisis (SRC)

Training Length: Two Days

This course focuses on the sequence of crisis intervention processes to use, for which individuals and/or groups, at what times and under what circumstances.

Training in strategic planning and tactical decision making is the cornerstone of this course, along with preparedness of the crisis support personnel.

This course requires prior completion of the Assisting Individuals in Crisis and Group Crisis Intervention training programs (GRIN) or equivalent.

Course Content Includes:

Strategic planning as it applies to crisis intervention
Incident management systems and crisis intervention
Elements of effective planning
Steps in developing the plan
Planning process in assessing target populations
Determining the type, timing and resources necessary
Assisting large numbers of people involved in a crisis
The most important crisis intervention tactics, and
Managing a complicated or large scale crisis event in the workplace or the community.

Advanced Assisting Individuals in Crisis (AAIC)

Training Length: Two Days

This course is designed to cater for those who have been providing individual support services after crisis for at least two years and who have previously completed the Assisting Individuals in Crisis course (or equivalent).

COURSE CONTENT INCLUDES

Key terms and concepts and highlights of recent developments.
Listening strategies and empathetic communication techniques.
Psychological reactions and advanced psychological triage.
Developments in Psychological First Aid.
Ethical issues and cautions in a risk minimisation framework.
Complex situations such as suicide, complex bereavement, grief and terrorism.
Follow-up and referrals; and
Self-care and sustainability.